Solutions Architect, RespondIt AI
May 2025 to October 2026, San Francisco
I sat between the client and engineering. I learned how each housing authority actually ran: its phone lines, its property systems, its policies, the questions residents called about. Then I turned that into an AI agent that worked there, and stayed on to measure whether it did.
- Discovery and scopingWith housing authority executives, IT directors, and national property operators
- Agents and integrationsKnowledge bases, call flows, and Yardi Voyager across a 63-property crosswalk
- Provisioning automationPhone numbers, per-property call flows, webhooks, and fallbacks built from a single sheet
- Rollout and trainingUAT, launch, and call-taker training for a call-center product with live translation
- Contracts and salesMSAs and SOWs, RFP responses, and demos for agency leadership and a mayor's office
- Reporting standardsThe company's client reports, including a stricter definition of "AI-resolved"